Effective date: [DATE] · App / operating brand: My Ride (individually operated) · Legal owner: [INDIVIDUAL LEGAL NAME — REVIEW BEFORE LAUNCH]
Planned initial service area: Khanewal city, Punjab, Pakistan. A provisional 4 km pilot geofence is being tested and is not an official municipal boundary. This is the intended service coverage; the individual legal operator’s identity and legal contact details still need confirmation.
1. Who operates My Ride
My Ride is an independently operated ride-booking service, operated by [INDIVIDUAL LEGAL NAME — REVIEW BEFORE LAUNCH] in [LOCATION / JURISDICTION]. My Ride is the service brand, not a registered company name. Contact us about privacy at myride.pk.help@gmail.com or our support page.
2. What information we handle
- Account: name, email, phone, login/account roles, account and verification status.
- Driver and vehicle: license/verification details, vehicle model, color and plate, optional profile photo and related storage files.
- Location: coordinates or route addresses used for pickup, drop-off, finding rides and driver availability. Online drivers may share updated locations while the feature is active.
- Ride activity: requests, fares, offers, confirmation, trip status, dates, cancellations, ratings and safety-related reports.
- Driver wallet: manual Easypaisa deposit requests, amounts, provider transaction references, approval/rejection status and commission charged when a passenger confirms a driver.
- Support: issue details, safety reports, emergency reports and messages sent to support.
- Technical data: [CONFIRM DEVICE/CRASH/ANALYTICS/NETWORK LOG DATA AND ANY SDK COLLECTION BEFORE PUBLICATION].
3. Why we use this information
To create and secure accounts, display available rides, match passengers and drivers, show maps and route progress, process driver offers, operate commission and deposit review, investigate safety issues, deliver support and comply with applicable legal obligations.
4. Who can access or receive information
- Relevant ride details may be visible to matching drivers or passengers as needed for a trip.
- Authorized My Ride administrators review verification, deposits, rides, reports and support cases.
- Supabase provides authentication, database and file storage services.
- OpenStreetMap map tiles, Nominatim address search and OSRM route services are contacted for mapping and routing; queries and connection metadata may be processed by their operators.
- Easypaisa transfers are initiated in the user's external payment service. My Ride's manual deposit form collects confirmation references; it does not itself initiate the transfer.
- [LIST ANY OTHER CLOUD, ANALYTICS, NOTIFICATION OR SUPPORT PROVIDERS ACTUALLY USED.]
5. Location permissions
Location access supports pickup/destination selection, on-screen maps and availability/ride tracking. A driver may share live location while marked online or while a trip is active. Exact foreground/background behavior and Android permission prompts must be validated against the production build before release. Turn off location permission in your device settings, though some features may stop working.
6. Security and retention
We use authenticated access and server-side authorization for sensitive operations. We maintain measures designed to limit unauthorized access, but no system can guarantee absolute security. We store information only for as long as necessary for the described purposes and any lawful retention obligations. Publish exact retention categories and periods: [ACCOUNT DATA PERIOD], [RIDE HISTORY PERIOD], [DEPOSIT / TAX / FINANCIAL RECORDS PERIOD], [SAFETY REPORT PERIOD], [BACKUP DELETION WINDOW].
7. Your choices and account deletion
You can request deletion inside My Ride via Privacy & Security → Request Account Deletion (or Passenger Settings → Delete Account), or outside the app via My Ride account deletion. You may need to verify ownership of the email associated with your account.
When we process a verified deletion request, we delete your account and personal data associated with that account, except any narrowly necessary data lawfully retained for security, fraud prevention, pending disputes or statutory obligations. We will explain any retained categories and retention periods. Simply suspending your account does not count as deletion. Before publication, finalize a documented operational deletion and anonymization procedure.
8. Children, geography and legal rights
[CONFIRM ELIGIBILITY AGE AND AGE SCREEN, SERVICES AREAS, LEGAL BASES/RIGHTS AND APPLICABLE LOCAL REQUIREMENTS WITH COUNSEL.] If you wish to access, correct or ask about your data, contact myride.pk.help@gmail.com.
9. Policy updates
We may update this Privacy Policy as My Ride evolves. The current version will be available at this page and linked in the app.
10. Contact
My Ride (individually operated by [INDIVIDUAL LEGAL NAME]) · myride.pk.help@gmail.com · [OFFICIAL MAILING / CONTACT ADDRESS IF REQUIRED]